While having an outside company transfer your very personal memories can feel a little invasive, we are committed to respecting your privacy as far as it is possible to do so.
To that end, our staff have undergone Australian Federal Police checks, so you can rest assured, with that peace of mind, that your most private memories will remain private.
Our standard transfers of video are not fully monitored (viewed). We monitor the transfers only periodically, (approximately every 5 minutes), to ensure that everything is progressing smoothly, but unless you have requested an editing option we will not view your tape right through.
While we do keep your transferred files on our servers for a 30 day “Evaluation Period”, (to give you time to check that your are fully satisfied with your transfers), we delete all files related to your project after that Evaluation Period has elapsed.
Film Transfers & Slide Scanning by their nature demand that we do view your media. Once again though, your files are deleted once the Evaluation Period has elapsed.
Audio Transfers are only actively monitored in the case of Reel to Reel tape transfers, where we need to listen for changes in tape recording speeds, and Vinyl Record transfers, where we need to monitor skips/jumps. Apart from these, we monitor only periodically to evaluate quality & set up noise reduction. We do most of our editing work visually viewing the audio waveform.